Start chat button
FAQs

First Abu Dhabi Bank: AE390354021003150118010

TRN: 100275993200003

The provision of treated wastewater for irrigation purposes is not included in the list of services provided by the company.

Please note that sewage waste is not for sale.

Follow below steps to update the trade license details in the clearance system (CMA):

  • Step 1: Click on company names at the top left side of the screen and choose the company profile.
  • Step 2: Select a new date.
  • Step 3: Submit the updated file.
  • Step 4: Click on Manage Company from the user menu (refer to Figure no. 1).
  • Step 5: Update the company details. Specifically, the highlighted information, add company trade license as an attachment and click on Update (Refer to Figure no.2).

Sewerage network cleaning service (manholes cleaning, pipe maintenance, replacement of manholes covers) for private facilities and homes is not part of TAQA-WS scope of services. It is the landlords/ house owner responsibility as stated in the procedures and policies of TAQA Water Solutions.

Please visit the TAQA Water Solutions website and view the Services Catalogue and services details and required documents. Services link: https://www.taqa-ws.com/services/all-services/

An underground septic tank is a solid concrete tank (impermeable), solid brick, fiberglass, or any other material resistant to leakage or corrosion. It is designed and implemented according to the specifications and standards of TAQA-WS. It is used to collect wastewater generated within premises when the customer is not connected to any of the TAQA Water Solutions networks and the customer is responsible for building, maintaining the tank and safely disposing of the wastewater collected.

The pest and rodent control service is not included in the list of services provided by the company.

Customers can pay inspection violations (Grease traps/Grease dump) via the Department of Economic Development channels.

The disposal of tree roots from manholes is not included in the list of services provided by the company

It is a service dedicated for receiving and following up on customer requests (service request, inquiry, suggestions, compliments/praise and complaints) through the TAQA-WS channels as follow:

To apply for a job, please register at the following link: Here

An official letter from the university addressed to TAQA Water Solutions detailing the students' information (Name, Major), the duration of internship and attaching all required documentations regarding the internship to be sent to workplacement@taqa-ws.com
The student will then be contacted to complete all necessary administrative procedures.

To Track your application and services status, refer to the same system or platform previously used.

All commercial licenses (Restaurants, Cafes and Car Wash /Laundry Services) are issued and updated through a joint platform between TAQA Water Solutions and the Department of Economic Development. 
Note: This procedure does not include commercial registration (suppliers).

The commercial license holder is responsible for ensuring the cleanliness and maintenance of Grease Traps in a commercial establishment. Please review the list of TAQA Water Solutions guidelines and requirements to maintain clean grease traps.

Currently, TAQA-WS inspects three categories related to commercial category: Restaurants, Cafes, Car Wash and Laundry Services.

If the license requires obtaining the approval of the TAQA Water Solutions in the economic development system, it will be obtained within two working days Most commercial licenses fall under the immediate license “Priority Services”, that does not require approvals from the Department of Economic Development, with the exceptional requests to amend commercial activities.

All commercial/trade licenses activities are processed through the Department of Economic Development. TAQA-WS will be electronically notified and TAQA-WS inspection team will contact the customer for site inspection and upon successful completion of the inspection, the license shall be electronically processed through TAQA-WS - DED integrated system.

The responsibility for selecting and assigning a contractor/consultant falls within the scope of responsibility of the client/owner.

TAQA-WS does not provide sewer maintenance to commercial buildings. It falls under the jurisdiction and responsibility of the building owner.

TAQA Water Solutions does not provide sewer maintenance service inside randomly divided houses. It is the owner’s responsibility due to the nature of the internal extensions within the house which don’t comply with the standards and specifications of TAQA Water Solutions.

Internal sewage network maintenance /modification/repair is the responsibility of the home/property owner.

The TAQA-WS logo is a private and exclusive property. Its rights are reserved to the company only and cannot be used for transactions and correspondence with other companies. Violating these laws exposes the user to legal accountability.

It is a system of sewage network extension inside the plot which includes hidden holes in the form of the letter Y, the last manhole (main inspection room) before the main manhole of the TAQA Water Solutions, should be the British system "which is the currently approved system".

The certification approval is provided by the technical service section in our customer service centers. You can apply and sign a pledge during your visit as well.

TAQA Water Solutions adopts the British system through the provision of several inspection rooms inside the internal sewage network. As a result, blockage is avoided, and overflow problems and other problems become easier to solve.

Note: TAQA Water Solutions is not responsible for the internal network of the plot.

Please be informed that discharging rainwater into sewage networks is prohibited. Therefore, please consult the relevant authority responsible for rainwater disposal.

To obtain a copy of the Avowal of request for No Objection for Building Completion Certificate, please click the link:
Avowal

Yes. Approved Vendor Lists (AVL) and Approved Contractors List (ACL) can be shared with bidders as part of the tender invitation where the terms & conditions of tenders require the bidders to keep all tender information confidential.

An official letter must be sent to TAQA-WS, whether it is from an academic, governmental, or other entity. The letter must mention the purpose and the reasons for requesting the information in accordance with applicable laws and regulations.

Suppliers shall access TAQA-WS website Welcome to Monaqasa Portal (taqa-ws.com) to register and prequalify through the e-Registration system. Suppliers’ self-registration is completed in three steps:

  1. Create Username and password, then complete your company basic information and submit the registration request for TAQA-WS review.
  2. Upon acceptance of the Registration request, Pre-Qualification application will be initiated for selected Product/Work Groups, as applicable.
  3. Suppliers will be active in the TAQA-WS Commercial Directory once all reviews are completed successfully.


For further details refer to the Registration & Pre-qualification Guidelines and contact registration@taqa-ws.com with any questions.

Suppliers may seek clarifications regarding floated tenders by sending email to supplytenders@taqa-ws.com

For questions related to the e-tendering system support or technical errors, please contact monaqasa@taqa-ws.com

Login through the TAMM Platform, fill in the required information, Upload the required documents, and submit the request.


Receive the permit for discharging the sewerage tankers in the discharge points of Abu Dhabi Water Solutions Company or rejection with a comment electronically.

  • A valid copy of the car ownership.
  • A valid copy of the driving license.
  • Undertaking letter.
  • Valid copy of the driver labor card.
  • Picture of the vehicle from four sides.
  • Copy of the commercial license.
  • A valid copy of the owner's ID

Login through the TAMM Platform.
Fill in the required information, Upload the required documents, and submit the request.

Receive and renew the permit for discharging the sewerage tankers in the discharge points of Abu Dhabi Water Solutions Company or reject them with an electronic comment.

To successfully schedule a virtual meeting in TAMM platform, customers must have Microsoft Teams software installed and a valid email address to receive the meeting link via our registered email system.
For more clarification, please watch the video explaining how to follow the steps in the attached link:
https://taqa-ws.com/media/mtqexray/book-a-service-english.mp4

What’s your opinion about the SWS Supplier registration system?